Our help desk is your point of contact for all support and consultancy services.
All support requests are logged on our help desk ticketing system which allows us to manage incidents, review historical issues and quickly resolve problems to minimise impact on your business.
Our team can remotely connect to any desktop or laptop and fix the majority of issues almost immediately with minimum inconvenience. Over 99% of solutions to technical problems can be delivered by remote support, saving our customers unnecessary downtime and reducing costs.
For the minority of issues we can’t fix remotely, we come out to your location. We pride ourselves on providing a prompt and proactive service. So if applications or machines are critical to your business and can’t be fixed remotely, we’ll ensure they get urgent attention.